IT Field Service Manager at Loenbro

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking, Desktop Management, Mobile Device Management, Starlink, Cradlepoint, Field Operations, Communication, Customer Service, Technical Documentation, Problem Solving, Leadership, Mentoring, Process Improvement, Asset Management, SLA Adherence, ITIL

Industry

Construction

Description

Job Description – IT Field Services Manager Reporting to: Director IT Operations Location: Cedar Rapids, IA Department: Information Technology Build and lead a team responsible for reliable technology operations at job sites nationwide. Ensure consistent deployment standards, rapid response capability, and exceptional end-user support for field crews. Core Responsibilities Oversee all jobsite IT setup and operations (trailers, Mobile Office Site boxes, Starlink, LTE, etc.). Standardize the Mobile Office Site (MOS) field IT kit (firewall, switch, access point, UPS) and maintain configuration baselines. Manage site mobilizations, cutovers, relocations, and decommissions. Coordinate with networking, Intune/M365, and cybersecurity teams for compliance and endpoint readiness. Build and maintain the knowledge base and SOP library for repeatable deployments. Supervise and mentor regional field technicians. Track asset inventory and field kits via Freshservice (ITAM). Monthly Reporting, incident metrics, and SLA adherence, etc. Ensure field deployments meet performance, reliability, and security standards. Coordinate with vendors for connectivity, logistics, and field service support. Required Skills Strong networking background (firewalls, routing, wireless). Desktop and mobile device management expertise (Windows, iOS, Android). Experience with Starlink, Cradlepoint, or equivalent cellular/WAN solutions. Field operations experience (construction, oil & gas, or industrial preferred). Excellent communication and customer service skills. Ability to work in physically demanding jobsite environments. Experience producing and maintaining technical documentation and SOPs. Strong problem-solving capability in remote and resource-limited environments. Soft Skills Clear, direct communication style; able to translate technical issues into operational impact. Adaptability and resourcefulness when facing changing field conditions. Leadership and mentoring ability to develop field technicians into a high-performing team. Strong customer service orientation with empathy for field operations. Calm, steady presence under pressure and during critical outages. Ability to drive process consistency and continuous improvement across regions. Performance Metrics Jobsite connectivity, uptime and reliability. SLA adherence for deployments, relocations, and incident response. Quality and completeness of documentation and asset management. Field technician performance, training completion, and development. End-user and field leadership satisfaction scores. Experience Minimum of 7 years of IT experience, including at least 3 years in field services, networking, or infrastructure support. Bachelor’s degree in Computer Science, Business Administration, or a related field preferred. Demonstrated experience managing technicians or leading field deployments across multiple sites. Strong hands-on experience with WAN technologies including Starlink, LTE, VPN, and wireless systems. Proficiency with M365, Intune, and endpoint management in distributed environments. Proven ability to work effectively with project managers, superintendents, and field leadership. Preferred background in both technical and managerial roles within an IT service organization. Experience researching, evaluating, and implementing new technologies. ITIL v4 Foundations certification preferred.

Responsibilities

Oversee all jobsite IT setup and operations, ensuring reliable technology operations at job sites nationwide. Manage site mobilizations, cutovers, relocations, and decommissions while ensuring compliance and endpoint readiness.