Is this position remote or in person? Remote

• What will the primary day-to-day responsibilities entail for this person? Travel from site to site to service customers for projects and break fix services.
• What are the TOP 2 required skills that candidates must have? Great people skills and CompTIA A+
• What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) Flexible Mon-Fri 9-6pm with oncall and Overtime when needed
• Will there be OC (on call)? Yes
• How many overall years of experience should this person have? 0-2yrs
• Do they need any specific certifications or education? A+ certified preferred
• How many miles per day will the contractor be driving? Varying 20-60 miles per day
• What radius range should candidates be located from the job location? 20-30 miles
• What is the exact work location or city, state, or zip? Kansas City, MO and surrounding area
• How soon will the candidate review and interviews start? ASAP

OVERVIEW

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of IT infrastructure for our clients. You will work directly with customers to troubleshoot issues, manage computer systems, and maintain high levels of customer satisfaction. The ideal candidate will possess strong communication skills and a solid understanding of various operating systems and networking technologies.

EXPERIENCE

• Proven experience in technical support roles with a strong focus on IT support and help desk functions.
• Proficiency in Microsoft Office Suite for documentation and reporting purposes.
• Familiarity with computer networking concepts, including LAN/WAN configurations.
• Strong understanding of IT infrastructure components including firewalls, VPNs, and network security protocols.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
• Experience with software troubleshooting across various platforms is highly desirable. Join us as a Field Service Technician where your expertise will contribute to enhancing our clients’ operational efficiency through reliable IT solutions.
  Job Types: Full-time, Contract
  Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• For submission; kindly share your MM/DD of Birth (no year)

Experience:

• IT Field Service Tech : 2 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Ability to Commute:

• Kansas City, MO 64126 (Preferred)

Work Location: In perso

• Provide on-site technical support for hardware and software issues across various operating systems including Windows, macOS, and Linux.
• Troubleshoot and resolve desktop support issues, including VPN connectivity, firewall configurations, and software troubleshooting.
• Manage computer hardware installations and upgrades while ensuring optimal performance of IT infrastructure.
• Utilize tools such as BMC Remedy, ServiceNow, and Jira for tracking service requests and managing incidents efficiently.
• Assist in the configuration and management of LAN environments to ensure seamless connectivity.
• Deliver exceptional customer service by effectively communicating with clients to understand their needs and provide timely solutions.
• Maintain accurate documentation of all service requests, resolutions, and follow-up actions.