ABOUT US

Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers’ specific uses.

BASIC QUALIFICATIONS

• Experience with MS Office (O365 and previous)
• Experience using Active Directory.
• Experience using ServiceNow.
• Knowledge of PXE Boot/imaging and windows desktop deployments.
• Printer configuration (LDAP, IP addressing, etc)
• Basic server side tasks (file shares, print management)
• Mobile Phone management

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

Fully site based

• You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
• You will work in a predominantly Windows based environment.
• Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
• Support all compliance requirements the site has with various vendors.
• Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
• Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
• Escalation of incidents and tickets to line manager 3rd line support where necessary
• Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
• Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
• Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
• Able to patch devices and ports where required.
• Complete workload activities in line with the businesses Service Level Agreements.
• Complete all training requirements as specified within the organisation.
• Retire and dispose of hardware in line with company policy.
• Must be comfortable working on t heir own with excellent problem solving skills.