FIELD SERVICES ENGINEER, READING

ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of England. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. Primarily covering the South and occasionally sites across other regions of the UK.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary.
• This role will be working Monday – Friday 9am-5:30pm (potential weekend working required on an ad hoc basis)