POSITION SUMMARY
The IT Field Services Engineer – Mission Critical serves as a trusted technology partner of Suffolk’s Mission Critical Center of Excellence, embedded on-site at active job locations to deliver reliable, high-performance technology enablement and frontline service delivery. This role ensures seamless daily operations across IT infrastructure and operations — including endpoint computing, networking, wireless connectivity, collaboration suites, construction-specific applications, and enterprise systems. Success in this position hinges on a service-first mindset and embracing Suffolk’s core values. You’ll be the face of IT in the field—proactively engaging with project teams, anticipating needs, resolving issues before they escalate, and ensuring technology never becomes a blocker to project execution. The ideal candidate is a self-directed, hands-on professional who thrives in dynamic construction environments, takes pride in enabling others, and is comfortable traveling to job sites nationwide to deliver consistent, white-glove support.
QUALIFICATIONS
- Bachelor’s degree in Information Technology or related field preferred; equivalent experience considered.
- 3-5+ years of experience in IT, including Service Desk operations, hardware deployment, and hands-on end-user support in a client or customer-facing role.
- Ability to travel up to 25% to other job sites.
- Strong working knowledge of Microsoft environments, including Windows OS, Microsoft 365, Teams, and foundational Azure administration.
- Proficient in configuring and supporting infrastructure and endpoint hardware, including laptops, desktops, printers, mobile devices, firewalls, switches, wireless access points, and audiovisual systems.
- Solid understanding of core networking and remote access technologies, including LAN/WAN, DNS, DHCP, TCP/IP, and VPN.
- Familiarity with jobsite or remote connectivity technologies, particularly in rugged or mobile environments.
- Experience using ITSM platforms such as ServiceNow to manage tickets, incidents, requests, and asset inventories.
- Excellent troubleshooting and diagnostic skills, with the ability to resolve complex technical issues independently and escalate appropriately when needed.
- Demonstrated ability to deliver white-glove service to VIPs and project leadership with professionalism and discretion.
- Exceptional communication skills—clear, concise, and user-oriented—with a strong service mindset.
- Highly organized with the ability to prioritize tasks and manage time effectively in a fast-paced, field-driven environment.
- Experience documenting IT processes, writing job aids, and contributing to SOP development.
- Familiarity with basic audio/visual setup and troubleshooting in conference or field environments.
- Willingness to work within a structured IT operating model, with a focus on consistency, documentation, and continuous improvement.
- Basic project coordination skills, especially around jobsite mobilization and technology readiness.
- Must be able to lift up to 50 pounds and operate in a variety of on-site physical environments.
- Valid driver’s license and reliable transportation required.
- Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
- Bonus: Familiarity with construction jobsite operations, tools (e.g., Procore, Revit, Bluebeam), or working in industrial/field-based environments is beneficial but not required.
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