Job Title: IT Field Service Technician
Job Location: Port of Tacoma / This is NOT a remote job
Job Category: System/Network
Job type: Full Time
Strategic Service Solutions, Inc. specializes in Managed IT Services for some of the largest container terminals on the west coast. Our customers rely on us to manage their critical IT infrastructure so they can focus on their vital business processes. We forge relationships and reduce the burden of IT management.
We are looking for technically oriented and enthusiastic people who love a challenge and want to make a difference—people that love learning about technology and are focused on customer service.
As an IT Field Services Technician, you will be responsible for owning and maintaining traditional IT functions like software, hardware, storage, and network, but also video cameras, optical character recognition, radio frequency identification, and other cutting-edge technologies. Don’t worry about having limited experience in these areas—we will train you to be successful.

REQUIREMENTS:

• Minimum 1-year work experience in supporting Information Technology (IT)
• Willing to commute to the port
• Willing to learn and adapt to new technologies
• Willing to work late shifts (5 pm to 2 am)
• Willing to change schedules with as little as a 24-hour notice on occasion
• Able to work efficiently and effectively with team members during heavy workloads
• Be detail-oriented, especially with documentation
• Prioritize and effectively resolve help desk tickets
• Able to climb up to 10 flights of stairs with up to 25 pounds of equipment and 30-foot ladders, safely and effectively work on elevated platforms up to 100 feet off the ground, work both indoors and outdoors in inclement weather, adhere to all personal protection equipment (PPE) policies (safety vest/jacket, protective shoes, etc.), work near engine exhaust, must be able to lift up to 50 lbs., working tight spaces, work on devices installed overhead, work kneeling for up to 30 minutes at a time, and sit in an office chair for up to 8 hours.
• Valid driver’s license
• Qualify for and obtain a Transportation Workers Identification Credential (TWIC) for security clearance (https://www.tsa.gov/disqualifying-offenses-factors)

SKILLS:

• Customer Service
• Troubleshooting
• Documentation
• Detail Oriented
• Vendor Management
• MS Office
• Active Directory

EDUCATION:

• High school or equivalent (Preferred)

EXPERIENCE:

• Desktop support: 1 year (Required)