Location: Nationwide, Ireland
Job Type: Contract (Twelve Months initially and up to four years in total)
Work Type: Full-time
Role Type: Field Support Engineer

SKILLS, QUALIFICATIONS & EXPERIENCE

• Minimum 4 years’ experience in a similar Field Support Engineer role ideally.
• Proficient in Virtualization technologies, especially VMware.
• Strong knowledge of Windows Server environments, including Active Directory and Exchange.
• Experience with networking hardware and protocols - Cisco, HP, ARUBA.
• Ability to support diverse hardware and software systems.
• Full clean driving license and own transport required.Fluent in English language communication.

PREFERRED EXPERIENCE:

• Proven record in IT field support with hardware and software installations and configurations.Experience working in multi-site environments supporting end-users across various locations.

EDUCATION & CERTIFICATIONS:

• IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
• Relevant IT Certifications in Virtualization, Networking, or Windows Server environments preferred (not mandatory but advantageous).

ABOUT US

As Ireland’s largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team’s dedication and expertise

OVERVIEW OF ROLE

Our client is seeking IT Field Engineers to support client sites across the country. You will be part of an exciting new roll-out project. IT Field Engineers will be based at various locations throughout Ireland and will then service the local offices. This role involves installation, configuration, and support of IT hardware, software, and network systems.

ROLE & RESPONSIBILITIES:

• Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
• Support and configure Virtual Desktop Environments using VMware.
• Set up smart devices (iOS & Android).
• Provide support for digital radio mobile and associated antenna systems.
• Support Control Room systems and services, including CCTV.
• Configure and support desk-based telephony systems i.e. Avaya/Cisco
• Perform network patching and support activities.
• Install and maintain networked printers and scanners.Produce technical documentation and knowledge base articles.