IT Field Support Engineer (MSP experienced) at Aris Search

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

75000.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Windows, macOS, Microsoft 365, Networking, Communication, Documentation, Client Relations, Field Support, Service Desk, Hardware Deployment, User Setup, Escalation Handling, Technical Support, Problem Solving

Industry

Staffing and Recruiting

Description

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Field Technician (Tier 1–Tier 2) – MSP Location: West Hollywood & Beverly Hills, CA Type: Full-Time Salary: $75,000 Work Environment: Field-based / Client On-Site About the Company We are an established Managed Service Provider headquartered in New York City with a growing presence in Los Angeles. Our team supports a wide range of professional, creative, and executive clients who expect white-glove service and rock-solid technology. As our LA office continues to expand, we’re looking for a client-facing Field Technician who enjoys being on-site, solving problems, and building trusted relationships. Position Overview This role is ideal for an MSP-experienced technician operating at the Tier 1–Tier 2 level who wants to be in the field, not stuck behind a ticket queue all day. You’ll provide hands-on IT support at client locations throughout West Hollywood and Beverly Hills, handle escalations from the service desk, and work closely with senior engineers on more complex issues. There is a clear path for growth into a Senior Engineer role as your skills and responsibilities expand. Key Responsibilities Provide on-site technical support for MSP clients in West Hollywood, Beverly Hills, and surrounding areas Troubleshoot and resolve Tier 1–Tier 2 issues involving desktops, laptops, printers, networks, and basic server environments Handle escalated tickets from the remote service desk and see them through to resolution Install, configure, and support Windows and macOS systems in professional client environments Assist with new user setups, hardware deployments, and office moves Perform basic network troubleshooting (firewalls, switches, Wi-Fi, cabling) Document work clearly and accurately in the ticketing system Communicate professionally and confidently with end users, executives, and office managers Represent the company on-site with a polished, customer-first mindset Required Experience & Skills Prior experience working for a Managed Service Provider (MSP) required Strong Tier 1 skills with growing Tier 2 troubleshooting ability Experience supporting Windows and macOS environments Working knowledge of Microsoft 365 (user management, Outlook, Teams, OneDrive) Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi) Comfortable working directly with clients in professional, high-expectation environments Strong communication and documentation skills Reliable transportation and ability to travel frequently between client sites Nice to Have Experience with RMM and PSA tools (ConnectWise, Autotask, etc.) Exposure to Azure AD / Entra ID, Intune, or basic server administration Previous experience supporting executive or high-touch clients Growth & Advancement This role is designed as a stepping stone to a Senior Engineer position. Technicians who demonstrate strong technical growth, ownership of issues, and excellent client rapport will have the opportunity to take on more advanced projects, escalations, and leadership responsibilities over time. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: USD65000 - USD75000 - yearly

Responsibilities

Provide on-site technical support for MSP clients, troubleshooting and resolving Tier 1–Tier 2 issues. Handle escalated tickets and assist with new user setups and hardware deployments.