Ascendance Truck Centers is one of the region’s premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Travel reimbursement
• Vision insurance
  Job Summary:Field Support Manager:
  We are seeking a skilled and customer-focused Field Support Manager to join our team. In this role, you will be responsible for providing first-line technical assistance and support to internal users or external clients experiencing hardware, software, or network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for helping others with technology.

Qualifications:Required:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• 1–3 years of experience in a technical support or IT help desk role.
• Efective verbal and written communication skills.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications (Microsoft Ofice, Google Workspace, etc.).
• Basic understanding of networking concepts and protocols (TCP/IP, DNS, VPN).
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and in a team environment.
• Problem-solving mindset and a willingness to learn.
• Valid driver’s license and willingness to travel to field locations

• Respond to support requests via phone, email, chat, and/or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions in a clear and concise manner.
• Install, configure, and update software and applications.
• Collaborate with escalation teams to ensure timely resolution of complex technical issues.
• Document issues, solutions, and user interactions in the support database.
• Maintain knowledge base articles and self-help documentation.
• Assist with user account management, including password resets and access requests.
• Perform regular system checks and maintenance tasks as directed.
• Stay up to date on new technologies, system updates, and company tools.
• Participate in on-call rotations or emergency response situations as needed.
• Additional duties as required by leadership.

Qualifications:Required:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• 1–3 years of experience in a technical support or IT help desk role.
• Efective verbal and written communication skills.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications (Microsoft Ofice, Google Workspace, etc.).
• Basic understanding of networking concepts and protocols (TCP/IP, DNS, VPN).
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and in a team environment.
• Problem-solving mindset and a willingness to learn.
• Valid driver’s license and willingness to travel to field locations.