IT Field Support Manager at Qatar Airways

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Field Support Management, Team Leadership, SLA Management, ITIL Service Management, Project Management, End-User Computing, Microsoft Products, CUTE Products, Technical Support, Infrastructure Management, Stakeholder Management, Incident Escalation

Industry

Airlines and Aviation

Description

About the role: Hamad International Airport is seeking a highly skilled IT Field Support Manager to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record and can help us to achieve this ambition by: · Lead and manage a team providing 24x7 Customer Support across HIA, DIA and other facilities within HIA premises. · Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems and digital systems. · Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained. · Accountable for providing support for executive operating out of HIA premises and manage escalation to ensure timely service. · Provide guidance and technical support for challenging issues and problems, and act as a mentor to the team. · Regularly evaluate service quality to eliminate recurring issues and minimize the downtime of Service delivered to end users. · Accountable for establishing adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment. · Ensure IT end-point infrastructure is compliant to patching levels and standard applications/ services as defined by QR Group IT and non-standard applications are identified and removed from the environment. About you:About you:About you:About you:About you:About you: · Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience. Work experience in Airport or Airline would be desirable. · Certification and or good understanding of ITIL Service Management or ISO 20000 best practices. · Certification and or good understanding and working knowledge of Project Management principals and processes · Knowledge of end users computing tools and technologies, Microsoft and CUTE products · Excellent communication and presentation skills and proven ability to effectively interact with team members, Business Units, and peers, earning their trust and establishing credibility, command of English Language

Responsibilities

Lead and manage a 24x7 IT field support team providing technical assistance for end-user infrastructure and passenger processing systems at airport facilities. Ensure Service Level Agreements are met while maintaining secure and compliant IT end-point environments.