IT Field Support Specialist at UK Atomic Energy Authority

Retford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

42858.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Microsoft Office, Network Performance Monitoring, Telecoms Systems, Video Conferencing Technologies, Training Delivery, Collaboration, Operating Systems, Verbal Communication, Independent Work

Industry

Research Services

Description

Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research for ground breaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus scheme up to 7% and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders, Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays Wide range of career development opportunities A vibrant culture committed to equality and being fully inclusive What to expect in our recruitment process: For a step-by-step overview of how we hire from application to offer please see our Recruitment Process page: careers.ukaea.uk/join-us/recruitment-process Job Description The salary for this role is £42,858 (inclusive of a Specialist Allowance) . Onsite working is expected for 5 days a week, however, we actively support requests for flexible working. This role based at West Burton, Nottinghamshire This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As IT Field Support Specialist , you will play a pivotal role within the IT Support Team which delivers a service model adhering to ITIL’s best practices with an emphasis on timely and efficient management of incidents and service requests. This role is strategically positioned as the face of Computing Division to the Business within this group at West Burton and serving other appointed remote sites under the supervision of the IT Support Team Leader. Computing Division is based at Culham, you will be independently working at West Burton. Additional Responsibilities: Solely responsible for the provision of 1st and 2nd line IT Support in-person at West Burton. Main point of contact/ ownership of key IT issues at West Burton Monitor Network performance and Telecoms systems to identify and address connectivity issues. Support Microsoft Office (M365) and other common desktop applications including Outlook, Teams, One Drive, SharePoint, Word, Excel, etc Support meeting room VC (video conferencing) technologies and software Assist in designing and delivering training in areas under IT Support ownership. Collaborate with Cross-Functional Teams (2nd, 3rd and 4th line) to facilitate the resolution of complex issues or escalations. Support projects that have a requirement or involvement for IT Support. Qualifications Essential Requirements: HNC in Computing or equivalent experience working within an IT Support environment. Exceptional knowledge of various operating systems, including Microsoft Windows 10 and 11, MAC operating systems, and Linux. Extensive and practical knowledge of office-based software systems, including MS Teams, Outlook, Word, Excel, and associated licensing. Exceptional verbal communication skills enabling effective interaction with both technical and non-technical individuals. Ability to work independently delivering service. Additional Information A full list of our benefits can be found here https://careers.ukaea.uk/life-at-ukaea/employee-benefits/ UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing and our EDI Networks actively promote Inclusion and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email [email protected] if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.

Responsibilities

The IT Field Support Specialist will provide 1st and 2nd line IT support in-person at West Burton, acting as the main point of contact for key IT issues. The role involves monitoring network performance, supporting desktop applications, and collaborating with cross-functional teams to resolve complex issues.