We are hiring an experienced IT Field Support Technician for a long-term contract in Toledo, OH. This position provides on-site support in an automotive manufacturing environment, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate has Service Desk or Field Support experience and a strong background in troubleshooting and customer service.

Responsibilities

• Provide on-site IT support including installation, servicing, and repair of systems and equipment.
• Troubleshoot and resolve issues with hardware, software, networks, and peripherals.
• Perform system upgrades, preventative maintenance, and end-user support.
• Manage and document support requests in a ticketing system (ServiceNow preferred).
• Assist with complex installations and maintenance projects.
• Train end users on the operation and maintenance of IT equipment.
• Support plant operations with flexibility for standing, walking, and shift work.

Required Qualifications

• High School Diploma or GED.
• 1–2 years of IT Field Support, Desktop Support, or Service Desk experience.
• Knowledge of Microsoft Office 365 and core Microsoft applications.
• Hands-on experience with PC hardware, software, and office equipment.
• Strong communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience with ServiceNow or other IT ticketing systems.
• Previous IT support experience in manufacturing or automotive industries.

Work Environment & Schedule

• Automotive plant and office setting.
• Shift work including afternoons and midnights.
• Weekend, holiday, and overtime work required as needed.

Why Join Us?
This is a long-term IT contract in Toledo, OH within the automotive industry, offering exposure to enterprise-level technology and specialized automotive systems. Candidates will receive training on automotive software and processes, making this a strong career-building opportunity.
Job Type: Contract
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Work Location: In perso

• Provide on-site IT support including installation, servicing, and repair of systems and equipment.
• Troubleshoot and resolve issues with hardware, software, networks, and peripherals.
• Perform system upgrades, preventative maintenance, and end-user support.
• Manage and document support requests in a ticketing system (ServiceNow preferred).
• Assist with complex installations and maintenance projects.
• Train end users on the operation and maintenance of IT equipment.
• Support plant operations with flexibility for standing, walking, and shift work