IT Field Support Technician at Riverside Energy Michigan

Gaylord, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

24.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Service, Technical Support, Networking, Device Configuration, Help Desk Management, Communication, Inventory Management, Problem Solving, Time Management, Field Support, Hardware Maintenance, Software Installation, User Training, Documentation, Collaboration

Industry

Oil and Gas

Description

Description Riverside Energy Michigan LLC ("Riverside") is an independent, growth-oriented company engaged in the exploration, operation, and development of oil and natural gas assets. With over 230 Employees, we operate in Michigan, Indiana, and Texas. Riverside is seeking a full-time, in office, IT Field Support Technician based onsite in our Gaylord, MI office. The ideal IT Field Support Technician is proactive, dependable, customer focused, and comfortable working both independently and alongside operations. As a crucial part of our Team, you'll serve as the primary IT presence in the Gaylord office and a key support resource for IT related items. You'll be essential to daily operations, maximizing productivity and accurate data collection by providing support to Employees at all levels of the company. This includes remote support, phone support, walk-in support, help desk ticket management, equipment troubleshooting, and onsite support at company facilities and sites. We live and work in Northern Michigan, and with that comes challenging weather. As our IT Field Support Technician, you must be comfortable traveling in all weather conditions (Riverside will announce when it is unsafe to travel). Company pool vehicles may be available, otherwise you will drive your own vehicle and submit for mileage reimbursement for required travel. Necessary tools, equipment, and devices required to perform this job will be supplied; you will be responsible for the proper care and stewardship of those items. Our IT team is collaborative, which makes for a great environment for learning, and sharpening your skills. You'll work closely with our IT Senior Technician for onboarding, day-to-day, and skill development; regularly engaging with our IT Supervisor and IT & Systems Manager. This is a great position for those looking to build strong technical and support experience, and grow into advanced responsibilities over time. If this feels like the perfect fit for you, please apply today! Department: Information Technology Compensation: $20.00 to $24.00 per hour, commensurate with qualifications and experience Travel: Main base is Gaylord office, however regional travel (non-overnight) across Northern Michigan is required; attend monthly field safety meetings in Gaylord & Alpena, to provide IT support in person. MUST have a current valid drivers license; background and motor vehicle check will be run post-offer. Benefits: Medical, Dental, Vision, Whole Life Insurance, Term Life Insurance, Short Term Disability, Long Term Disability, 401K Matching, Legal Shield, ID Shield, Discretionary Bonuses, and Paid Time Off including Holiday/Sick/Vacation/Bereavement/Jury Reports to: IT Supervisor Schedule: In office hours are Monday through Friday 7:00 am to 4:00 pm ET; some additional hours will be required based on business needs, including weekend support and on-call rotations. Physical: able to lift and move equipment up to 30 lbs; adapt to variable site conditions including indoor and outdoor locations, industrial and office settings; all seasons. Requirements Relevant Tasks: Serve as the primary onsite IT contact for the Gaylord office, including walk-in support for office staff and visiting field personnel; attend monthly field safety meetings (2-3 days/month) to provide in-person support. Respond to support tickets via phone, email, chat, and in person. Triage issues, escalate when needed, and ensure timely resolution with clear communication. Monitor ticket queue and remote support, especially during holidays, reduced staffing periods, or high-volume days. Support a broad range of devices including laptops, desktops, iPhones, iPads, docking stations, Toughbooks, peripherals, hotspots, in-vehicle systems, and specialized field hardware, including commission and decommission devices and user access. Diagnose, resolve, troubleshoot, and repair variety of IT items, including connectivity problems, Wi-Fi, cellular boosters, point-to-point wireless, satellite systems, local network equipment, equipment setup, replacements, environmental connectivity issues, and critical user needs. Configure and deploy devices; perform repairs, hardware upgrades, imaging, reimaging, and general maintenance per IT standards. Maintain accurate inventory of equipment, track device assignments, update documentation, and support lifecycle management. Assist with project work and other duties as assigned, including network upgrades, infrastructure improvements, equipment refresh cycles, and technology rollouts. Provide clear and professional communication to all Employees at all levels, including user training for devices, applications, and mobile tools; help users build confidence and self-sufficiency. Document work comprehensively in the ticketing system, including steps taken, findings, and follow-up actions. Skills and Qualifications: High School diploma/GED required; Associate’s and/or IT certifications such as CompTIA A+ or Network+ are preferred. Preferably 1 to 2 years of help desk, desktop support, and/or field technician experience. Valid driver’s license and reliable transportation are required. Strong troubleshooting skills and natural curiosity / tinkerer; hardware, software, networking, and mobile devices preferred. Experience with and/or ability to learn: diagnosing connectivity issues involving TCP/IP, DNS, DHCP, wireless access, cellular connectivity, and remote-access workflows; imaging tools, remote-support applications, MDM platforms, standard IT ticketing systems, and various other software packages and tools used by the IT team and various departments. Excellent communication and customer service skills, with the ability to support users with varying levels of technical experience. Self-starter able to work independently in a satellite office while remaining aligned with the broader IT team. Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities effectively.

Responsibilities

The IT Field Support Technician will serve as the primary IT contact for the Gaylord office, providing support through various channels including remote and in-person assistance. Responsibilities include troubleshooting IT issues, managing help desk tickets, and supporting a range of devices and technologies.