Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favorite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands.
The time for our sector is now, and we are therefore looking for a Field IT Technician to join our team.

JOB DESCRIPTION:

The role involves supporting clients nationally across the UK with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks. The top five duties include:

• Dealing with client escalations received from the Contact Centre or other departments
• Visiting clients across the UK as required by the Company
• Diagnosing the root cause of technical issues on site, with the help of remote support where required
• Fixing technical issues quickly to enable clients to return to normal trade
• Reporting themes and trends to the Company to enable continuous improvement
• Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform
• Working with the Field Support Team to help resolve takeaway owners’ technical issues
• Proactive Visits to VIP clients to provide “Health Checks” on equipment and services
• Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.
• Providing Out of Hours technical support for our VIP clients.

REQUIREMENTS:

The ideal candidate should have strong technical knowledge. Full training will be provided. The hours of work are generally unsociable as they mirror takeaway opening hours. We will aim to reduce un-sociability as much as possible and balance this with time off during peak ‘social hours’ on a rota basis. We are looking for people who are personable, confident, ambitious, willing to grow with the Company and work hard.
Candidates must have a full clean driving licence and have access to a vehicle for work purposes.

• Dealing with client escalations received from the Contact Centre or other departments
• Visiting clients across the UK as required by the Company
• Diagnosing the root cause of technical issues on site, with the help of remote support where required
• Fixing technical issues quickly to enable clients to return to normal trade
• Reporting themes and trends to the Company to enable continuous improvement
• Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform
• Working with the Field Support Team to help resolve takeaway owners’ technical issues
• Proactive Visits to VIP clients to provide “Health Checks” on equipment and services
• Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.
• Providing Out of Hours technical support for our VIP clients