IT Field Technician for Memphis Area at VTech Dealer IT

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, Software Installation, DMS Setup, Cabling, Printers, Office 365, VPN, Cisco, Networking, Wireless, Remote Monitoring

Industry

IT Services and IT Consulting

Description

Job Description: Duties: Visiting clients in the Memphis area, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site, and recommending day-to-day fixes to end-users. Main Responsibilities Providing great customer service and technical support to customers on-site. This means driving to client sites to resolve issues to their satisfaction. Troubleshooting hardware; PCs, servers, WIFI, and networking equipment, etc. Handling and moving equipment as needed. Coordinate with our help desk and support technicians to resolve client issues. Coordinate vendors and contractors for on-site projects. Updating tickets and projects in the ticketing system. Monitor assigned tickets and keep the team and clients informed. Other on-site support as needed Technical Qualifications Working knowledge of Windows Operating Systems, desktop troubleshooting, Active Directory, DNS, DHCP, file servers, general software installation, and troubleshooting, DMS setup and troubleshooting, cabling, printers, and print servers, fax, Office 365 – Exchange and Apps, VPN, Cisco, networking, wireless, remote monitoring, and management software, web filtering Experience Min 3 years as a Field Tech, On-site technician, or at IT Help Desk. Preferred, but not required: Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds. Other common auto dealership software and dealership operations Degree in Computer Science, Information Technology, or related fields Microsoft certifications Cisco certifications Industry Information Technology & Services for the Automotive Industry About us: Vtech provides IT solutions through outstanding service to franchise dealerships across the country. We focus on help desk, cybersecurity, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc. Benefits: We offer a comprehensive benefits package including: Mileage reimbursement Company laptop, mobile phone. and other provided equipment Dental, vision, and life insurance Work Remotely Occassionaly. Most worked is performed in client sites. Job Type: Full-time Benefits: Dental insurance Life insurance Paid time off Vision insurance Ability to Commute: Memphis, TN (Required) Work Location: On the road

Responsibilities

The IT Field Technician will provide customer service and technical support to clients on-site, resolving issues to their satisfaction. Responsibilities include troubleshooting hardware, coordinating with help desk technicians, and updating tickets in the system.