Are you passionate about IT and looking for a dynamic work environment? Saint Francis Ministries invites you to join our team as an IT Field Technician! We are seeking a highly motivated individual to support our staff, ensuring the smooth operation of computer systems and related equipment. If you are tech-savvy, customer-focused, and eager to contribute to a meaningful mission, we want to hear from you!

QUALIFICATIONS

• Must be 21 years of age
• Must have a minimum or 2-5 years or combination of education and experience in IT roles such as helpdesk and field support, installation, termination, and testing of network cabling.
• Associate’s Degree or equivalent certificate.
• Proven experience as an IT Field Technician or similar role.
• Technical proficiency in computer hardware, software, and operating systems.
• Strong troubleshooting and problem-solving skills.
• Familiarity with IT ticketing systems and asset management tools.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively.
• Knowledge of premise wiring/cabling best practices and network connectivity.
• Certifications such as CompTIA A+, Network+, or similar are a plus.
  Join us at Saint Francis Ministries and be part of a team dedicated to making a positive impact in our community. Apply today and take the next step in your IT career!
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Location:

• Lubbock, TX 79416 (Preferred)

Ability to Commute:

• Lubbock, TX 79416 (Preferred)

Work Location: In perso

• Configure, troubleshoot, and provide hardware/software support for staff computer systems and related equipment.
• Install and configure new IT hardware, including responding to break-fix requests and deploying new hardware at various facilities.
• Decommission and remove retired IT assets, ensuring proper disposal or recycling practices.
• Maintain accurate IT inventory and tracking using asset management systems.
• Document, track, and monitor issues and tasks using the IT ticketing system.
• Collaborate with third-party vendors to address technical needs such as cabling, network connectivity, VoIP, and printer services.
• Troubleshoot computer workstation hardware and peripherals as needed.
• Install and modify software, and replace hardware components to resolve incidents.
• Resolve desktop and network issues promptly to restore service for users.
• Demonstrate technical understanding of software applications and operating systems.
• Ensure adherence to premise wiring/cabling best practices.
• Update knowledge base with documentation describing encountered issues, resolutions, and develop processes to enhance service desk efficiency.
• Communicate with vendors for warranty claims and troubleshooting.
• Perform virus/malware removal tasks to maintain system security.