(Part-time) IT Field Technician
SCALESOFT Solutions Ltd. is seeking a dedicated and experienced Part-time IT Field Technician to join our team. This role is ideal for a self-motivated individual who is passionate about providing exceptional on-site and remote technical support to our diverse client base in the Edmonton area.
Schedule:

This part-time position requires a total of 16 hours per week, with the following fixed, but can be flexible, schedule:

• Monday: 10:00 AM - 2:00 PM
• Tuesday: 10:00 AM - 2:00 PM
• Wednesday: 10:00 AM - 2:00 PM
• Thursday: 12:00 PM - 4:00 PM

REQUIRED QUALIFICATIONS AND SKILLS:

• Proven experience working with and troubleshooting Windows Server and Active Directory environments.
• Demonstrated ability to configure and troubleshoot monitors, network equipment, and other IT hardware.
• Strong helpdesk support skills with the ability to effectively communicate and assist clients over the phone.
• Excellent problem-solving skills and the ability to work independently.
• Must have a valid driver’s license and a reliable vehicle for travel to client sites within Edmonton.
  Why Join Us?
  At SCALESOFT Solutions Ltd., you will be a vital part of a small, dynamic team committed to providing high-quality IT services. We offer a flexible, part-time opportunity to leverage your technical skills in a professional and supportive environment.
  Job Type: Part-time
  Pay: $18.00-$20.00 per hour
  Expected hours: 16 per week
  Work Location: In perso

• Provide on-site technical support to clients within Edmonton for hardware, software, and network issues.
• Act as a primary helpdesk contact, offering remote support and resolving technical issues for clients over the phone.
• Troubleshoot and resolve problems related to Windows Server and Active Directory, including user account management and group policy.
• Configure, install, and troubleshoot monitors and other peripheral devices.
• Diagnose and repair network connectivity issues for both wired and wireless setups.
• Document all support activities, resolutions, and system configurations for accurate record-keeping.
• Collaborate with the internal team to escalate and resolve complex technical challenges.