ABOUT US

Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.

THE ROLE

We’re on the hunt for an experienced and customer-focused IT Field Technician to join our talented Field Services Team. In this role, you’ll be the key technical expert for our clients, providing on-the-ground IT support, troubleshooting, and implementing integrated security solutions. You’ll get to tackle a variety of technical challenges, work with cutting-edge security systems, and deliver top-tier customer service—all while being part of a tight-knit, high-performance team.

WHAT YOU’LL DO:

• On-Site Support: Visit client sites to provide IT support, solve hardware and software issues, and implement security systems, including CCTV, Access Control, and Alarms.
• Project Work: Assist with diverse projects such as setting up integrated security solutions, network patching, workstation refreshes, and reimaging systems.
• Client Communication: Reach out to clients to schedule service calls, explain the nature of technical issues, provide clear next steps, and communicate any associated costs.
• Troubleshooting & Repair: Diagnose and resolve technical issues on-site, replacing faulty parts, performing system checks, and documenting the fix.
• Call Management: Prioritize and manage incoming service requests based on urgency, ensuring SLAs (Service Level Agreements) are met while maintaining excellent customer service.
• Team Collaboration: Work closely with colleagues to address complex issues, sharing knowledge and supporting each other to solve problems.
• Documentation: Accurately record service details, system environments, and troubleshooting steps for future reference and client transparency.