REQUIREMENTS

• Education: A-levels or equivalent in IT or a related field; IT certifications are desirable.
• Experience: Previous experience in a first-line IT support role or customer service position is preferred.
• Technical Skills: Basic knowledge of computer systems, networks, and common operating systems (Windows, macOS). Familiarity with shipping and logistics software is a plus.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to work under pressure and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills, with a customer-oriented approach to service.
• Team Player: Ability to work collaboratively within a team and across departments.
  Adaptability: Willingness to learn new technologies and adapt to changes in a fast-paced environment.
  Job Types: Full-time, Permanent
  Pay: £28,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• IT support: 1 year (preferred)

Work Location: In person
Application deadline: 11/04/2025
Reference ID: LM/A

MAIN JOB TASKS AND RESPONSIBILITIES

• Technical Support: Provide first-line support for IT-related issues, including hardware, software, network, and telecommunication problems.
• Incident Management: Log and track all support requests using the IT Service Management (ITSM) tool, ensuring they are prioritized and resolved in a timely manner.
• Enrol each day to the One support Portal, where local tickets will be allocated to you as part of the global IT support network for Cosco Shipping.
• Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. Escalate more complex issues to second-line support as needed.
• User Assistance: Assist users with software applications, including email, office productivity tools, and shipping management systems. Provide guidance on best practices and system usage.
• Equipment Setup: Prepare and configure new hardware and software for deployment, ensuring all systems are up-to-date and compliant with company standards.
• Documentation: Maintain accurate records of support requests, resolutions, and technical documentation to aid in knowledge sharing and continuous improvement.
• Training: Conduct basic training sessions for employees on new systems, software updates, and IT policies to promote effective use of technology.
• Inventory Management: Assist in managing IT inventory, including hardware and software licenses, ensuring accurate tracking and reporting.
• Collaboration: Work closely with the IT team and other departments to improve service delivery and identify recurring issues.