About Us:
The New Mexico Lottery Authority (NMLA) is a state-operated organization that delivers fun and engaging gaming experiences, while generating significant revenue to support New Mexico’s education system. Since 1995, the NMLA has proudly contributed over $1 billion to the Lottery Tuition Fund, helping over 155,330 New Mexico students access higher education. Through games like Powerball, Mega Millions, and Roadrunner Cash, we aim to continue our mission of maximizing revenue for the benefit of New Mexico’s future!
At the NMLA, we foster a dynamic workplace rooted in integrity, teamwork, and innovation. Our employees are critical to our mission, and we strive to offer a supportive, collaborative environment that encourages professional growth. Our competitive benefits and forward-thinking culture make NMLA an ideal place for career-minded professionals.
Why Join Us?

At NMLA, we’re committed to your well-being and future success. Here’s what we offer:

• Unmatched Health Coverage: As part of the State of New Mexico’s extensive employer network,enjoy highly comprehensive healthcare plans with up to 87% employer-paid coverage for employee-only plans and up to 71% for family coverage.
• Dental & Vision: Affordable care with 90% employer-paid dental and vision for you and your dependents.
• Life & Disability Insurance: Fully employer-paid coverage for your peace of mind
• Retirement Plan: IMMEDIATE vesting with a generous 13.25% employer contribution for permanent, full-time employees—no employee contribution required!
• Optional 457(b) plan
• Generous Paid Time Off:
• 11 paid holidays + 1 personal holiday annually
• Accrue up to 7.7 hours of annual leave bi-weekly for those with 15+ years of government experience!
• Separate sick leave to support your well-being.
• Government Service Recognition: Previous government experience counts toward your leave accrual rate, giving you a head start on your vacation time!

Position Overview:
The IT Gaming Coordinator is responsible for quality assurance testing, troubleshooting with users and vendors, and other operational aspects of the Lottery’s gaming systems.

Experience:

• A degree in Computer Science, Information systems, or related field is required.
• Sufficient work experience related to information technology is also necessary.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly.
• Technical and professional knowledge of information systems, computer and network hardware, and software.
• Must have the ability to analyze and document complex business processes.
• Must possess highly developed problem-solving and analytical skills.
• Must have the judgment and decision-making capabilities to work independently without constant direct supervision from management.
• Must possess and practice traits and qualities that foster and maintain cordial and professional working relationships, thereby promoting cooperative efforts toward individual and organizational goals

System Support: Time: 40% Frequency: Daily

• Creates support tickets on behalf of users, including thorough documentation of the issue and/or change request.
• Provides technical guidance, software support, and hardware support to users.
• Demonstrates reports and other system functionality to users as needed.
• Analyzes reported incidents and prepares reports for management.
• Communicates with users and vendors as necessary to ensure problem understanding and resolution.

Quality Assurance: Time: 40% Frequency: Daily

• Performs quality assurance testing for software and hardware on multiple platforms and devices.
• Follows test plans and creates test plans as requested.
• Monitors system performance and alerts appropriate individuals about concerns when needed.
• Works with users to test the functionality of the gaming systems as needed.

IT Support: Time: 40% Frequency: As Needed

• Collaborate with cross-functional teams to identify technology needs and develop solutions.
• Performs draw operations for nightly draws as scheduled.
• Assists IT division directors with projects that may include, but not be limited to, desktop support, network troubleshooting, and documentation.

Other Duties as Assigned Time: 5% Frequency: As Needed

• Document processes, procedures, and system configurations for reference.

Experience:

• A degree in Computer Science, Information systems, or related field is required.
• Sufficient work experience related to information technology is also necessary.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly.
• Technical and professional knowledge of information systems, computer and network hardware, and software.
• Must have the ability to analyze and document complex business processes.
• Must possess highly developed problem-solving and analytical skills.
• Must have the judgment and decision-making capabilities to work independently without constant direct supervision from management.
• Must possess and practice traits and qualities that foster and maintain cordial and professional working relationships, thereby promoting cooperative efforts toward individual and organizational goals.

Requirements Necessary to Perform Essential Functions: Normal visual, hearing, and speech acuity is required, as is manual ability to operate a keyboard and calculator. The requirements in this section are not intended to conflict with applicable federal and state laws or regulations, including the Americans with Disabilities Act and the New Mexico Human Rights Act, including providing reasonable accommodations as may be necessary under these laws. The New Mexico Lottery Authority (NMLA) encourages applications for this position and for all work positions from any applicant who believes they can perform the essential functions of the job applied for with or without accommodations.
Work Environment: General office setting but also requires the ability to bend and lift, and occasional travel.
Work Location: This position is based onsite at our Albuquerque headquartersand requires occasional travel.
The foregoing job description is not all-inclusive of the duties, functions, and accountabilities to which an employee may be assigned. In order to ensure maximum staff flexibility and efficiency, to promote and foster cross-training among positions, and to meet changing operational needs, employees will be assigned to such additional related duties and projects as are deemed necessary or desirable by management.
Equal Opportunity Employer
Job Type: Full-time
Pay: $43,496.00 - $70,944.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In perso