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IT Generalist at Cathedral Corporation

City of Rome, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

85000.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware troubleshooting, Software support, Network administration, Systems administration, User support, Cloud services, Cybersecurity, Backup management, Windows, Linux, IT inventory management, Technical documentation, Customer service, Problem solving

Industry

IT Services and IT Consulting

Description

Description Job Summary: We are looking for a versatile IT Generalist to support all aspects of our company’s technology needs. This hands-on role requires a well-rounded IT professional who can jump between hardware, software, networks, user support, and systems administration with minimal supervision. Key Responsibilities: Provide day-to-day technical support to end users (desktop, laptop, mobile, and software issues) Troubleshoot and resolve hardware, software, and network problems Manage and maintain servers, workstations, networks, and cloud services Handle user account setup, permissions, and security Install, configure, and maintain IT equipment and applications Assist with cybersecurity tasks, backups, and basic system monitoring Support printers, phones, audio/video, and other office technology Document processes and maintain IT inventory Perform small projects and improvements as needed Ideal Candidate: A true “jack of all trades” who is comfortable wearing multiple hats in a fast-paced environment. Strong problem-solving skills, excellent customer service, and the ability to learn new technologies quickly are essential. Requirements Requirements: Strong practical knowledge and proven ability to demonstrate hands-on skills in multiple IT areas (hardware, networking, Windows/Linux, troubleshooting, etc.) with 5+ years of experience. Certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco, etc.) are helpful but not required — candidates must be able to clearly demonstrate real-world knowledge and problem-solving ability Excellent troubleshooting and customer service skills Ability to learn new technologies quickly and work with minimal supervision

Responsibilities

The IT Generalist will provide comprehensive technical support for hardware, software, and network systems while managing servers and cloud infrastructure. They are responsible for user account administration, IT equipment maintenance, and assisting with cybersecurity and system monitoring tasks.