IT Governance Coordinator at Australian Financial Complaints Authority Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Project Management, ITIL Fundamentals, IT Administration, Coordination, Organisational Skills, Attention To Detail, Clear Communication, Collaborative Mindset, M365 Tools

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Are you a detail-driven organiser with a passion for tech and governance? The IT Governance Coordiantor is a newly created position to help keep our IT operations sharp, compliant, and running smoothly. In this dynamic role, you’ll be the engine behind our IT governance, vendor coordination, and project support. From tracking project actions and managing vendor check-ins to keeping our governance deliverables on point, you’ll be central to making things happen. Typically, in this role you will: Support IT projects with documentation, scheduling, and follow-ups Coordinate vendor meetings and maintaining resource planning data Track compliance obligations and governance activities Provide proactive admin support to the IT team and senior leaders Manage calendars, communications, and sensitive data with precision Qualifications To be successful in this role, you will need Solid understanding of IT operations, project management, and ITIL fundamentals Proven experience in IT admin or coordination Strong organisational skills and attention to detail Clear communication and a collaborative mindset High proficiency in M365 tools Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The IT Governance Coordinator will support IT projects with documentation, scheduling, and follow-ups while coordinating vendor meetings and maintaining resource planning data. This role is central to tracking compliance obligations and governance activities, providing proactive admin support to the IT team and senior leaders.