SUMMARY:

Our client is looking for a critical thinker and problem solver to apprentice in the IT hardware repair and system troubleshooting operations center. This individual will work alongside our lead repair technicians in a highly collaborative team environment repairing all owned technology. They support roughly: 5,000 Windows PCs, 5000 Apple Devices, 34,500 Chromebooks, 1000+ projectors/peripherals.

JOB DESCRIPTION:

• Troubleshoot, diagnose, and repair Chromebooks, Windows, and Apple devices and miscellaneous peripheral equipment and systems; determine the reason(s) for equipment failure and initiate appropriate action. Communicate with lead Hardware Repair Technicians on the next steps.
• Follow vendor repair procedures, perform warranty and non-warranty repairs and submit warranty claims on vendor websites.
• Utilize our internal IT Service Request system to maintain logs, records, files, and controls of the maintenance performed on all equipment. Look for trends/patterns for manufacturer recalls and communicate identified information to Hardware Repair Technicians.
• Assist the Hardware Repair Technicians as a supply contact for field personnel and maintain repair stock levels, interface, and assist Customer Service Technicians on repair issues.
• Assist with new order processing and the setting up and enrollment of all hardware devices so they work on our internal networks.
• Recycle the equipment and boxes accordingly.
• Perform other duties as assigned.

TECHNICAL SKILLS, KNOWLEDGE, AND ABILITIES:

• Ability to learn new skills in an ever-changing technology world
• Strong verbal and written communication skills
• Adapt to changes in software/hardware troubleshooting
• Ability to contribute to a highly collaborative team environment
  This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
  

  TN1

Please refer the Job description for details