IT Hardware Technician III (Full Time) - Victoria, Main at PROSPERITY BANK

Victoria, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Hardware Support, Imaging, Installation, Configuration, Troubleshooting, Maintenance, Testing, Problem Solving, Analysis, Communication, Record Keeping, Customer Service, Teamwork, Microsoft Operating Systems, Branch Capture Devices

Industry

Banking

Description

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.prosperitybankusa.com%2FCareers&data=05%7C02%7Csavina.rodriguezmoreno%40prosperitybankusa.com%7C4351c6288a4f46ccbc9e08dcd40d9146%7C00eda10cf32f45b88e91257da01a8f7c%7C0%7C0%7C638618401959042524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=lCPTgOEYEVnrpk5nNGZONxoI2erp7ikQoPkbbLU2VGE%3D&reserved=0]. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE This position is responsible for providing technical support for desktop computers, and related end user desktop hardware technology, for all users. Responsible for performing second tier (Help Desk is 1st.) technical hardware support to all users. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing end user computing hardware technical support for all users. * Responsibilities for this position include imaging replacement PCs and shipping to the correct location in a timely manner. * Assists users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment. * Works with Tech Support, Networking, Application Support and other IT Teams as appropriate to determine and resolve issues received from end users. * The employee in this position also assists in the maintenance and testing of branch capture devices, printers, Multi Function Print devices, as well as other end user computing peripheral devices. * The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with moderate supervision and requires initiative and judgment. 2. Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts. * Tracks and resolves problems promptly and effectively. Ensures optimal service. * Ensures that service levels are met. * Obtains and conveys information as needed. Logs all problems including cause and resolution information. * Promotes goodwill and a positive image of the Company. 3. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management. * Tracks and records resolutions of problems for future reference, training, and reporting. * Cooperates in a team environment to promote strong customer assistance and learning. * Works with different departments to assist in providing technical solutions as needed. * Keeps management well informed of area activities and of any significant problems. * Attends meetings as required. * Maintains accurate and up-to-date reports. 4. Assumes responsibility for related duties as required or assigned. * Ensures that work area is clean, secure, and well maintained. * Performs miscellaneous duties as assigned. * Updates technical skills as required 5. Assumes responsibility for Bank Secrecy Act / Anti Money Laundering related duties as required or assigned. * Will be responsible for understanding the BSA/AML regulations, policies and procedures * Will be responsible for reporting any suspicious or unusual activity by customers or associates. * Will be responsible for completing the annual BSA/AML Training. SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities. QUALIFICATIONS: Education/Certification: 4-year degree. Microsoft certification encouraged. Required Knowledge: Very strong knowledge of current Microsoft desktop Operating Systems. Experience Required: Ten or more years of desktop support and related software and hardware experience. Skills/Abilities: Able to work well independently. Good problem-solving skills. Solid oral and written communications abilities. Ability to assist and train others. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Medium work; exerts up to 50 lbs. of force occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly. WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under a limited standardization. Able to interpret various instructions. Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentages and perform very simple algebra. Language Ability: Ability to read a variety of books, magazines, instruction manuals. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses. Hours: Monday - Friday 8:00 AM - 5:00 PM. 40 hours a week.

Responsibilities

This position is responsible for providing second-tier technical hardware support for desktop computers and related end-user technology for all bank users, including imaging replacement PCs and assisting with peripheral device maintenance. The role also involves establishing professional relationships with clients and vendors while tracking and resolving technical issues promptly to ensure service levels are met.