Description
The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA.
The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to assist with ensuring secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

BASIC QUALIFICATIONS:

• Bachelor’s degree with 3+ years of prior relevant experience or a High School diploma with 9+ years of experience.
• Active DoD TS/SCI security clearance.
• Current DoD IAT at Level II certification, such as a Security+ CE.
• Strong IT hardware troubleshooting skills.
• Experience with ServiceNow.

PREFERRED QUALIFICATIONS:

• Active Computing Environment (one of these: Microsoft 365 Certified: Fundamentals; Microsoft Certified: Azure AI Fundamentals; Microsoft Certified: Azure Data Fundamentals; Microsoft Certified: Azure Fundamentals or equivalent to Windows 11 Pro Accreditation 2025 training).
• Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting.
• Experience working with demanding, high-ranking customers and staff.

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems (Win 11), printers, monitors, mobile devices, keyboards, mice and other IT peripherals.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, stand-up desk installation, KVM installations, desktop and laptop imaging and issuance.
• Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Take part in organization’s change management process.
• Participate in/lead special projects and day‐to‐day operations as needed or assigned by the Site Lead.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.