WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We’re a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

We are seeking an IT Help Desk Agent (IT Support Specialist III-IV) passionate about problem-solving and customer service to assist our customers with computer systems, hardware, and software. In this role you will be responsible for providing Level 1 to 2 technical support to users. You will work with customers remotely, guiding them through systems troubleshooting, while aiming to resolve issues accurately and efficiently. This role requires excellent problem-solving skills with outstanding communication and customer service skills.

YOU QUALIFY WITH:

• Information Technology Support Specialist III: Four years of full-time experience in data processing or in positions which provided thorough knowledge of computer equipment or software packages, or experience in systems analysis or computer programming.
• Information Technology Support Specialist IV: Four years and six months of full-time experience in data processing or in positions which provided thorough knowledge of computer equipment or software packages, or experience in systems analysis or computer programming.
  Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.

The IT Help Desk Agent performs highly complex to highly advanced (senior-level) computer systems support work. Work involves providing customer support for agency information systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Works under limited to minimal supervision, with considerable to extensive latitude for the use of initiative and independent judgment.