IT HELP DESK at Airxcel Inc

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Computer systems, Troubleshooting, Hardware setup, Software support, Customer service, Communication, Information security, Confidentiality, Office equipment maintenance, Printer support, Copier support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Position Title: IT Help Desk Reports To: Systems Administrator JOB DESCRIPTION Summary/Objective: Provide fast and useful technical assistance on computer systems and other office equipment. Respond to queries on basic technical issues and offer advice to solve them. Setup computers and user ID’s for new employees and replacement systems and perform a variety of department duties. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Provide first level contact for resolution of customer issues. * Identify, diagnose, and utilize technical understanding of computer systems and other specialized products to provide solutions to basic technical issues. * Apply working knowledge to assist users with a variety of software and office equipment including copiers, printers, and other automated equipment. * Research solutions to user technical issues. * Protect business operations by maintaining proper information, systems confidentiality, and security. * Analyze user’s technical issues and effectively communicate the solution in a patient and courteous manner. * Performs other duties as assigned to support the organization. Competencies: * Must have good technical knowledge, understand the problem, and patiently communicate the solution to a diverse customer base. * Initiative, confidentiality and able to work as a team. Supervisory Responsibility: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is primarily office-based; however, employees will also be required to work within a factory/manufacturing environment on a regular basis. The noise level in the office is usually quiet, while the factory environment may present elevated noise levels and may require appropriate personal protective equipment (PPE). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Employees are frequently required to sit; use hands and fingers to manipulate objects, handle, or feel; and talk and hear. * Occasionally required to reach with hands and arms. * Prolonged periods sitting at a desk working on a computer. * The employee must occasionally lift and/or move up to 15 pounds. Position Type and Expected Hours of Work: Office / 40 hours (possible Overtime) Travel: None Required Education and Experience: * High school graduate or equivalent. Preferred Education and Experience: * CompTIA A+ certified or equivalent * 1+ years of experience EEO Statement: All divisions of Airxcel provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Other Duties: Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

Provide first-level technical assistance for computer systems and office equipment while ensuring information security and confidentiality. Diagnose user issues, set up new employee systems, and communicate solutions effectively to a diverse customer base.