Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insuranc

PURPOSE AND SCOPE OF FUNCTION

The Helpdesk Analyst is responsible for delivering exceptional Information Technology services across all AP Emissions operations. This role demands a comprehensive understanding of customer service and manufacturing business processes. The primary responsibility includes documentation and collaboration with business units to improve Information Services support and delivery.

ESSENTIAL JOB DUTIES

• Detailed tracking of service desk tickets and requests.
• Coordinates PC builds and employee onboarding. Responsible for hardware procurement and deployment.
• Troubleshoots a variety of devices including Laptops, Desktops, Tablets, Printers, Scan Guns, Switches, Phones, etc.
• Performs basic networking troubleshooting. Will need to drive a scissor lift for simple ethernet cable runs/checks and working on camera equipment as needed.
• Supports users who are located remotely or at one of our other sites using screen connect software.
• Responsible for some user administration tasks in a hybrid Azure/AD environment.
• Provides support for several different applications including ERP, Microsoft 365 apps, Zoom, Email, Teams, Sharepoint. CAD software, etc.
• Able to articulate with employees and all end-users with questions to identify needs and develop actionable plans.
• Develops and maintains tracking plans for tasks.
• Creates documentation for all helpdesk activities.
• Partners with the technical team to resolve issues and uses intuitive knowledge to look forward avoiding future issues throughout the company.
• Develops training documentation for various areas.
• Handles end-user requests courteously, professionally, and in a timely manner.
• Performs walk-arounds throughout the facility checking to ensure no issues.
• Communicates changes and their impacts to end-users effectively.
• Conducts research and provides documented responses to inquiries and requests.
• Manufacturing experience would be preferred
• Performs additional related duties as assigned.
• Collaborates with the Sr IT Analyst to ensure tasks are being completed ensures all tasks are on track and personnel are notified.
  Job Type: Full-time
  Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In perso