IT Help Desk Analyst at AScott Companies

Monroe, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Help Desk, Desktop Support, Windows 11, Microsoft 365, Troubleshooting, Imaging, Active Directory, Networking, Communication, Customer Service, Problem-Solving, Team Collaboration, Multitasking, Attention to Detail, Documentation, Independent Work

Industry

Construction

Description

Job Details Job Location: Monroe, LA - Monroe, LA 71203 Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us! Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows. Company Paid Benefits Life Insurance Long-Term Disability Short Term Disability for employees with 10 years or more of tenure Emergency Travel Assistance Program including ID theft protection Employee Assistance Program Paid Time Off tiered based on tenure Paid Holidays Wellness program with generous rewards Discretionary profit sharing Partially company paid benefits Shared cost of health insurance with substantial employer contribution 401K plan with an employer match on the first 6% an employee contributes Available Benefits Dental Vision Accident Insurance Critical Illness Hospital indemnity Flexible Spending Account Short Term Disability Voluntary Life Training On the Job training In person and online manufacturer training Scott Equipment University, a resource for safety, skills and career development training Additional benefits Prescription Safety Glasses Reimbursement (based on position) Boots reimbursement (based on position) Job Description: The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery. Qualifications Required 2+ years IT help desk or desktop support experience. Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues. Experience imaging and deploying PCs. Familiarity with Active Directory user administration. Basic networking knowledge (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Strong problem-solving and analysis. Ability to prioritize and multitask. Attention to detail and documentation. Team collaboration. Ability to work independently. Preferred Experience with OEM diagnostic tools. Exposure to MFA, M365 security, or conditional access. Experience with Cisco Webex Calling or VoIP systems. IT certifications such as A+ or Network+.

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Responsibilities

The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents. This role includes device deployment, user account management, and onboarding and offboarding tasks.