We are seeking a skilled IT Help Desk Analyst with Call Center experience to provide Tier 1 technical support for both internal and external customers. You will handle a high volume of calls, troubleshoot hardware/software issues, assist with account management, and ensure timely resolution by coordinating with second-tier support and vendors.
This is an onsite role at our Conyers, GA headquarters. Bilingual (Spanish/English) candidates are highly preferred.

QUALIFICATIONS

• Required:
• Minimum 6 months experience in a call center handling customer questions, complaints, and/or providing information.
• 2+ years experience as a Help Desk Technician.
• Hands-on experience troubleshooting Outlook, MS Office, Windows 7/10.
• Knowledge of Apple iOS.
• Preferred:
• Vocational/Technical degree in Computer Applications, Computer Technology, or related field.
• Bilingual (Spanish/English).
  Job Type: Contract
  Pay: $22.00 per hour
  Work Location: Hybrid remote in Conyers, G

• Provide Tier 1 technical support via phone for internal staff and external customers.
• Troubleshoot issues with hardware, software, and connectivity (Windows 7/10, MS Office, Outlook, Apple iOS).
• Assist with password resets, online account management, and mobile driver’s license provisioning.
• Monitor and manage help desk ticket queues; escalate issues to Tier 2, vendors, or management as needed.
• Ensure excellent customer service when handling difficult situations.
• Perform basic system diagnostics and escalate unresolved issues promptly.