IT Help Desk Analyst at Concord Servicing

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

20000.0

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workstation Troubleshooting, Hardware Installation, Software Upgrades, User Account Management, Windows 10/11, MS Office 365, Network Protocols, PC Hardware Knowledge, Time Management, English Fluency, Spanish Fluency

Industry

Financial Services

Description

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Responsibilities Support and troubleshoot workstations, printers, network, and applications. Support/install/upgrade software and hardware products. Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security. Suggest training ideas for users based upon interaction from resolving support requests. Able to react to change productively and handle other tasks or projects as assigned. Must be self-motivated and require limited supervision. Must have a polite and responsive manner to deal with user´s issues in a professional and courteous way. Basic PC hardware knowledge and troubleshooting skills. Basic software knowledge of Windows 10/11 and MS Office 365. Basic understanding of network protocols. 0-2 years’ experience in IT field. Degree a plus but not required. Certifications a plus but not required. Must be accurate, detail oriented, possess excellent organizational and time management skills; and demonstrate the ability to manage multiple tasks. Ability to read, write and speak English fluently. Bilingual (English/Spanish a plus). Must be willing and able to work more than 40 hours per week depending on workload. Must meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on floor, shelving, and workstations. Salary 20,000 Grocery Tickets 2,000 Medical Insurance Dental Insurance Life Insurance

Responsibilities

Support and troubleshoot workstations, printers, networks, and applications while managing user accounts and security access. Provide professional technical assistance to users and suggest training improvements based on support interactions.