Join JBS Australia and be the first point of contact for technology support across one of Australia's largest and most successful food and agribusiness companies.

At JBS Australia, technology plays a critical role in keeping our operations running smoothly across corporate offices, processing facilities, feedlots and subsidiary businesses throughout Australia and New Zealand. We're looking for a customer-focused IT Help Desk Analyst to join our team and provide exceptional technical support to end users across the business.

This is an excellent prospect for someone who enjoys solving problems, helping people, and building their IT career within a large and diverse organisation.

About the Role

As an IT Help Desk Analyst, you will be responsible for providing first-level technical support, troubleshooting hardware and software issues, managing service requests, and ensuring users receive timely and effective assistance.

Working within our IT Service Desk team, you'll be the first point of contact for employees seeking support and will play a key role in maintaining high service standards and meeting agreed service levels.

Key Responsibilities

- Act as the first point of contact for IT support across the business

- Log, troubleshoot, resolve and escalate support incidents and service requests

- Monitor support tickets and ensure service level agreements (SLAs) are achieved

- Resolve issues at first point of contact wherever possible

- Communicate system outages, disruptions and service impacts to stakeholders

- Escalate complex technical issues to specialist IT teams as required

• - Troubleshoot a variety of in-house and third-party applications and systems