IT HELP DESK ANALYST – CALL CENTER (LOCAL CANDIDATES ONLY)

Location: Conyers, GA | Bilingual Spanish preferred
Seeking an experienced Help Desk Technician with strong customer service skills for a high-volume call center environment. The role involves providing Tier 1 technical support for both internal and external users, including troubleshooting hardware/software issues, resolving connectivity problems, assisting with account management, and escalating complex cases to Tier 2 or senior staff.

QUALIFICATIONS:

• 6+ months call center customer support experience.
• 2+ years IT Help Desk experience.
• Technical degree or equivalent work experience.
• Strong troubleshooting and problem-solving skills.
  Job Types: Contract, Temp-to-hire
  Pay: $20.00 - $20.50 per hour
  Expected hours: 8 per week

Ability to Commute:

• Conyers, GA 30013 (Required)

Ability to Relocate:

• Conyers, GA 30013: Relocate before starting work (Required)

Work Location: In perso

• Handle incoming calls and resolve Tier 1 technical issues.
• Troubleshoot hardware, software, and network problems.
• Provide support for Outlook, MS Office, Windows 7/10, and Apple iOS.
• Monitor and manage ticket queues, escalating as needed.
• Assist with password resets, online account support, and mobile credential provisioning.