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IT Help Desk Associate at CARCHEX

Cockeysville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

26.0

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Network Diagnosis, LAN/WAN, DHCP, DNS, IP Protocols, Technical Support, System Configuration, IT Auditing, Triage, Documentation

Industry

Automotive

Description

Description Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user system operation to address and resolve technical issues · Provide technical support to troubleshoot hardware and software issues · Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance · Assist IT team with employee help desk tickets · Maintain detailed documentation of all user requests and the steps taken for resolution. · Perform various tasks as requested by the IT team · Learn new support technology as required · Triage issues and escalate to management as needed. · Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call. · Perform IT audits covering user account, licensing, hardware inventory etc. Requirements Qualifications: · Bachelor’s Degree or equivalent work experience · A minimum of 1 year Help Desk experience · Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols). · Hands-on experience with both hardware and software troubleshooting · Strong communication skills and the ability to work with different levels of employees. · Strong problem solving and analytical skills. · Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Compensation: $22.00 - $26.00 Hourly, based on experience Work Schedule: Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE FLSA Status: Non-Exempt

Responsibilities

Provide first-level technical support to employees by resolving hardware and software issues and managing help desk tickets. Maintain detailed documentation of user requests and perform IT audits on accounts and inventory.