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IT HELP DESK ASSOCIATE at Von Maur/Dry Goods
Davenport, Iowa, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

PC Troubleshooting, Operating Systems, Software Support, POS Terminals, Telephone Systems, Printer Maintenance, Thin Clients, Help Desk Software, Query Running, End User Support

Industry

Retail

Description
As an Information Systems Help Desk Associate, you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point of contact for problems and requests companywide. WHAT YOU’LL DO: Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs Utilize the help desk software to diligently track all requests Place service calls with appropriate vendors Maintain phone system and voicemail configurations for the company Creates and runs special request queries Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Responsibilities
Provide primary end-user support for companywide systems, including PCs, POS terminals, and communication tools. Track all requests via help desk software and coordinate service calls with external vendors.