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IT Help Desk Engineer at JOHNS BYRNE CO

Niles, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

80000.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, Microsoft 365, Networking, TCP/IP, DNS, DHCP, VLANs, VPN, Ticketing Systems, Hardware Troubleshooting, Active Directory, Azure AD, MFA, Intune, MacOS, Communication Skills, Problem-Solving

Industry

Packaging and Containers Manufacturing

Description

Job Details Job Location: JohnsByrne Oakton - Niles, IL 60714 Position Type: Full Time Salary Range: $60,000.00 - $80,000.00 Salary Job Category: Information Technology The IT Help Desk Engineer is responsible for providing first-line technical support to end users across the organization. This role resolves IT issues related to hardware, software, networking, mobile devices, and business applications. The engineer delivers excellent customer service, maintains accurate documentation, and contributes to continuous improvement of IT systems, support processes, and end-user experience. Qualifications Education & Experience Associate's degree in IT, Computer Science, or equivalent work experience 3+ years of relevant IT support experience Experience in a corporate or multi-site environment preferred Technical Skills Strong understanding of Windows OS and Microsoft 365 ecosystem Basic networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN) Familiarity with ticketing systems (Freshservice, Jira Service Desk, Spiceworks, etc.) Experience with hardware troubleshooting and repair Knowledge of Active Directory, Azure AD, and MFA platforms preferred Experience with Intune or other endpoint management systems a plus Experience in MacOS a plus Soft Skills Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to multitask and prioritize in a fast-paced environment Customer-focused mindset with patience and professionalism

Responsibilities

The IT Help Desk Engineer provides first-line technical support to end users, resolving IT issues related to hardware, software, and networking. They also maintain documentation and contribute to the improvement of IT systems and support processes.