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IT Help Desk Engineer (Somabay) at Egypt Education Platform

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem Solving, Customer Service, Network Issues, Software Applications, Documentation, IT Equipment, Collaboration, Training, Help Desk, Incident Management, Configuration, Installation, Hardware, Learning, Best Practices

Industry

Education Management

Description

Gems International School of Somabay is actively seeking a highly skilled IT Help Desk Engineer to join our team. Key Responsibilities: Deliver exceptional technical support to users, resolving hardware, software, and network issues in a timely manner. Manage the help desk ticketing system, ensuring accurate logging and tracking of incidents and service requests. Install, configure, and maintain computer systems, assisting with the setup of IT equipment for new staff and students. Troubleshoot and resolve issues remotely and in-person, ensuring minimal disruption to learning and teaching activities. Provide training and guidance to users on software applications, hardware usage, and best IT practices. Collaborate with IT team members to identify recurring issues and develop solutions to improve service delivery and system performance. Keep documentation up-to-date, including user guides, procedures, and inventory lists. Participate in IT projects, contributing technical knowledge and support to implementation efforts. Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in an IT Help Desk or support engineer role. Strong knowledge of computer systems, networks, and common software applications. Excellent troubleshooting and problem-solving skills. Good command of English Strong customer service skills and a commitment to providing the best user experience. Ability to work independently and collaboratively within a team environment. Willingness to learn about new technologies and continuously improve IT support processes.

Responsibilities

The IT Help Desk Engineer will deliver technical support to users, resolving hardware, software, and network issues. They will manage the help desk ticketing system and assist with the setup of IT equipment for new staff and students.