IT Help Desk Intern at American Medical Technology Inc.

Brecksville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating Systems, Desktop Repair, Basic Networking, Malware Management, MS Office Suite, Technical Writing, Troubleshooting, Printer Support, Research Skills, End-User Support, IT Documentation, Fast-Paced Environment, Teamwork, Problem Solving, Communication Skills, Mathematical Skills

Industry

Medical Device

Description

Description Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT’s steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. This position is 100% on-site in Brecksville, OH. Position Summary: Responsible for setup, deployment and support of end user computer systems and peripherals. Researches, defines, implements and maintains deployment and maintenance strategies. Responds to queries, runs diagnostic programs, troubleshoots, and also supports end users in a Tier 1 Help Desk capacity. Assists the IT team on various other efforts, related systems, and software. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. Windows operating systems. Understand processes, security, local accounts vs. domain accounts, profiles, services, etc. Experience with Desktop repair/installation, knowledge of main internal components of a system, replacement of these parts; ability to install software, operating systems, drivers, etc. Basic Networking (IP/Ethernet) Research and manage peripherals, adapters, other tools, and software as requested Malware management, removal, prevention, anti-virus Research new software or other data as needed by projects Research/obtain quotes for PCs, hardware, misc. as needed by I.T. Supporting end-users Printer support MS Office suite Maintain organization of storage room Maintain internal IT documentation Able to work in a fast paced company with strict deadlines Other duties as assigned Supervisory Responsibilities: None Requirements Minimum Qualifications: Basic understanding of servers and networks Working towards degree in Information Technology Interested in pursuing a career in a corporate IT support environment Ability to work independently and complete projects in a timely manner Strong technical writing skills Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors, non-engineers and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations: Maintains a valid Driver’s License. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to operational or other company demands. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of computer/phone system issues and business related issues with IT ;research, read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to use computer equipment, exerting up to 25 lbs of force occasionally and or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk sit and type of long periods of time. Exposure to moderate noise level. Knowledge, Skills, and Abilities Required: Knowledge of IT, modern business communication, office procedures and methods. Skill to troubleshoot laptops, personal computers and various software packages such as Microsoft Office Suite. Must be able to work with other departments and AMT employees. Must also be able to work with clients, vendors and 3rd party suppliers. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program

Responsibilities

The IT Help Desk Intern is responsible for the setup, deployment, and support of end-user computer systems and peripherals. This role includes troubleshooting, responding to queries, and assisting the IT team with various projects.