IT Help Desk Intern at Ascent

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

19.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-solving, Analytical skills, Troubleshooting, Hardware maintenance, Software maintenance, Customer service, Communication skills, Systems configuration, Technical documentation, SharePoint, Jira, Desktop configuration management, Account management, Peripherals support

Industry

IT Services and IT Consulting

Description

Description Ascent is a leading provider of innovative financial products and student support services that enable more students to access education and achieve academic and economic success. Everything Ascent offers is designed with the best-in-class teams and technology to increase every student's ability to plan, pay, and succeed in their education and career. Ascent's planning tools and financing resources are co-created by students for those in college, graduate school, and career training programs. Ascent offers financial wellness education, student success services, and one-on-one and digital career coaching that put students' academic and professional goals within reach. Ascent has been widely recognized for its strong culture – named “Best Places to Work” by the San Diego Business Journal for the past 5 years – and as an industry leader – named “Best Student Loan” by NerdWallet for the past 3 years. We value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician intern to assist our internal customers with questions and problems concerning computer systems, hardware, and software. The technician intern will work in our San Diego office and support internal customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Objectives of this role Provide quick and effective assistance with information technology systems Guide internal customers remotely and in person through systems configuration, troubleshooting, and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Represent Ascent Funding’s IT team with professionalism and integrity while helping to advance our company mission Skills and qualifications Excellent problem-solving and analytical skills with a demonstrated sound attention to detail Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Preferred qualifications Bachelor's Degree in computer science, information systems or IT, or equivalent experience CompTIA A+ certification (optional) Fluent in mechanisms such as peripherals (printers, mice, headsets, etc.) Comfortable providing technical assistance and fixing issues that arise Experience working with smart devices such as phones, tablets, etc. Eagerness to learn new technologies and systems Helpdesk Technician Intern responsibilities include: Maintain informational documentation in SharePoint for the Help Desk. Oversee implementation of desktop configuration management at the help desk level. Gather accurate technical information from internal customers on reported issues. Assist with implementation and maintenance of hardware, software and peripherals. Provide professional end-user support via telephone, email or web. Provide appropriate documentation on services provided and status updates in the Jira service desk system. Assist the IT team with account creation, changes, and securing of data/accounts. Troubleshoot performance issues and issues with browsers and plugins. Answer all incoming requests (mostly chat and web) and create a ticket by documenting the reported issue and all prominent details. Position Details Start Date: Tuesday, June 2, 2026 End Date: Thursday, August 27, 2026 Schedule: Tuesday, Wednesday, Thursday (8 hours per day, 24 hours per week) Hourly Rate: $19.00 per hour

Responsibilities

The intern will provide technical assistance to internal customers by troubleshooting hardware, software, and system configuration issues. They are also responsible for maintaining documentation in SharePoint and managing service tickets within the Jira system.