IT Help Desk Intern at The American Institute of Architects

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Help Desk, Service Desk Operations, Laptop Provisioning, Imaging, Deployment, Hardware Support, Software Support, Asset Inventory, Device Lifecycle Management, Troubleshooting, Ticketing System, Customer Service, Communication, Teamwork, Windows, MacOS

Industry

Architecture and Planning

Description

About AIA The American Institute of Architects (AIA) is the leading professional association for licensed architects, emerging professionals, and allied partners in the United States, representing more than 100,000 members across 270+ state and local components. AIA advocates at every level of government on issues central to the profession and the public: housing affordability, building codes and resilience, professional licensure, climate action, and procurement reform. Position Summary: The IT Help Desk Summer Internship is a structured, engaging eight-week experience designed for students interested in IT field. Interns will gain hands-on experience supporting service desk operations and key projects such as laptop provisioning, and end-user technical support, while developing professional and technical skills for entry-level IT roles. Responsibilities: * Support IT Help Desk and service desk operations * Assist with laptop provisioning, imaging, deployment, and refreshes * Provide first-level support for hardware, software, and access issues * Assist with asset inventory and device lifecycle management * Participate in team projects, training, and process improvements Qualifications: * Currently enrolled in a college or university in an IT-related field * Basic knowledge of Windows/macOS and common applications * Strong interest in IT support and customer service Skills & Competencies Gained * Hands-on IT Help Desk and service desk experience * Laptop provisioning and asset management skills * IT ticketing system and troubleshooting experience * Professional communication, teamwork, and customer service skills Learning Opportunities * Laptop deployment and refresh initiatives * Service desk documentation and knowledge base creation * IT asset inventory and lifecycle projects Internship Details This is an 8-week, full-time, internship scheduled from June 15, 2026, through August 7, 2026. The selected candidate will be required to report onsite to the AIA Global Campus 5 days per week. Eligible applicants must be authorized to work in the United States. Visa sponsorship is not available for this position. Application Instructions Submit a resume and cover letter by May 13, 2026. Your cover letter should address why you want this internship. Applicants selected for an interview will be contacted with next steps.

Responsibilities

The intern will support IT help desk operations, including laptop provisioning, imaging, and deployment. They will also assist with asset inventory management and provide first-level technical support for hardware and software issues.