ABOUT US

Cogent Networks is an international group of IT professionals with over 10 years of combined experience in the IT services sector. Our highly qualified team, along with a network of industry-leading experts, supports companies in planning, developing, implementing, and managing successful IT projects. We provide comprehensive solutions for Managed IT Services, software development, and digital marketing services. For IT support, we offer a single point of contact, with over 1000 qualified engineers globally.

REQUIREMENTS:

• Skills in troubleshooting Windows, Mac, iOS, and iMac, demonstrating strong technical versatility.
• Experience managing Windows and familiarity with asset management and VIP support.
• Excellent interpersonal, communication, and natural leadership skills.
• Knowledge of Active Directory and hands-on experience with service management tools like ServiceNow.
• Knowledge of EUC tools, remote support platforms, MS Office, and Outlook.
• Knowledge of Lync, VPN, and mobile device support is a plus.
• Knowledge of ITIL processes and experience managing spare parts and buffer stock is an advantage.
• Minimum requirement: Associate’s Degree (A.A.) or equivalent; a Bachelor’s degree is preferred.
  If you are passionate about technology, possess excellent problem-solving skills, and want to work in a dynamic environment, we encourage you to apply!
  Job Type: Full-time
  Pay: £2,500.00-£3,000.00 per month

Schedule:

• Monday to Friday

ROLE DESCRIPTION

We offer a full-time contract based in Newcastle, with a minimum duration of one year. As an End User, you will be the point of reference for technical support to users, managing and resolving hardware and software issues quickly and competently. Your main responsibilities will include managing user requests, diagnosing and resolving technical issues promptly, escalating more complex issues to specialized teams, and accurately documenting technical support interactions.

RESPONSIBILITIES:

• Manage the resolution of desktop device-related issues, ensuring proper functionality.
• Provide hands-on support for troubleshooting Windows, Mac, and iMac issues, offering high-quality assistance.
• Handle the installation, maintenance, and management of standard hardware and software on desktop devices.
• Optimize desktop configurations and installations to improve overall performance.
• Monitor security profiles and antivirus software, taking corrective actions as needed.
• Provide specialized support to VIP users, serving as their dedicated IT contact for on-site issues.