About the job

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

We are seeking a customer-focused Service Desk Support Officer to join our team and provide first-level IT support to end users across the business. Working within an ITIL Service Management framework, you will play a key role in delivering exceptional customer service, resolving incidents and service requests, and supporting the ongoing improvement of IT services. This is an exciting opportunity to contribute to a range of End User Computing initiatives while working in a collaborative and fast-paced support environment. This role will be a 12-month fixed-term contract based in Hobart, TAS.

Requirements

What You'll Do

• Provide first-level support for incidents and service requests via phone, ServiceNow and walk-up support
• Troubleshoot and resolve user issues in a timely manner
• Escalate complex issues where required and ensure accurate ticket management
• Support continual service improvement and process enhancement initiatives
• Assist with End User Computing projects and technology refresh programs
• Maintain accurate documentation of incidents, requests, resolutions and support procedures
• Monitor service desk queues and ensure tickets are prioritised and managed in line with agreed service levels
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What You'll Bring

• Minimum 2 years' experience in a Service Desk or IT support environment
• Experience working within an ITIL Service Management framework
• Knowledge of ITSM tools such as ServiceNow
• Strong customer service and communication skills
• Ability to manage competing priorities and work effectively in a team environment
• Experience providing remote technical support to end users
• Strong problem-solving and troubleshooting skills with the ability to identify and resolve issues efficiently
• A proactive mindset with a commitment to continuous improvement and delivering high-quality support services
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Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.