• Brisbane
• Business Services
• Information Technology
• Full time
  You will support the specialised IT team to deliver exceptional service to our internal clients in a national role. A role which will afford you the opportunity to develop and grow your skills and career. The role supports the firm by assisting our diverse and specialised IT team through both in person and virtual channels. You will be actively involved in a wide variety of tasks and play a key role in supporting our team with the resolution of IT and technical issues along with the implementation of new processes.

ABOUT US

Piper Alderman is a premier commercial law firm with offices in Sydney, Brisbane, Adelaide, Perth and Melbourne. We work with clients across Australia and internationally to achieve practical commercial outcomes, innovation in service delivery and deep engagement across multiple industries. Piper Alderman prides itself on being a collaborative law firm where high achieving ambitious team members can succeed in achieving their career goals whilst performing challenging and rewarding tasks. At Piper Alderman we promote a culture of excellence, collaboration and teamwork. We recognise and support individuals and invest in their continued professional development.

Some of the things you will get involved in on a daily basis include:

• Provide Level 1 and 2 technical support in a Microsoft 365 environment
• Manage daily priorities and deal with urgent requests
• Assist in the management of end user PCs, printers, mobile phones, applications and peripherals
• Provide assistance with setup, problem solving and management of video conferencing equipment
• Ensure the ongoing provision of services
• Install base software on networked and stand alone PCs
• Remain up to date with current applicable IT trends
• Manage users, computers and their security permissions

You will ideally have:

• A tertiary qualification in Information Technology
• Up to two years’ experience in a IT Help Desk role in a professional services environment
• A passion for delivering exceptional, timely client service
• The ability to communicate effectively with a wide range of stakeholders both written and verbal
• A team player attitude, whilst also demonstrating the ability to work autonomously