IT HELP DESK

RC Willey is seeking a detail-oriented and customer-focused team member to support our IT department. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.

SKILLS AND QUALIFICATIONS

• Basic knowledge of Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019)
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with remote desktop support tools
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• High school diploma or equivalent
• 1-2 years of experience in an IT support role
• Basic knowledge of Microsoft Windows operating systems and applications
• Strong customer service skills
• Ability to work in a fast-paced environment
• Openness to work differing shifts, including evenings and Saturdays. No Sunday work required
  To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen

• Provide technical support to end-users for hardware, software, and network-related issues
• Troubleshoot and resolve issues with Microsoft Windows operating systems and applications
• Assist with the installation, configuration, and maintenance of IT equipment and software
• Document and track all support requests using the company’s ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and maintain a high level of professionalism
• All other duties as assigned