IT Help Desk Representative at Answering Service Care

Margate, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

21.63

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Troubleshooting, Analytical Abilities, Written Communication, Verbal Communication, Windows, Macos, Networking Concepts, CompTIA A+ Certification, IT, Information Systems, Networking, Ticketing Systems, AWS, VoIP, Google Workspace, Customer Service

Industry

Telephone Call Centers

Description

About the Role: IT Help Desk Representative We are seeking a proactive and customer-focused IT Help Desk Representative (Level 1) to join our technology team. This is an entry-level role ideal for someone beginning their IT career who enjoys troubleshooting, solving problems, thinking critically, and using modern tools, including cloud applications, automation and AI, to support our employees and clients and help keep our business running efficiently. Location: In-office Position at ASC’s Margate, FL Headquarters Key Responsibilities Provide first-line technical support for hardware, software, network, and account-related issues. Assist employees via phone, email, chat, and in-person, ensuring timely and professional resolutions. Support and troubleshoot servers, networking appliances, desktops/laptops, cloud and desktop applications, printers, and operating systems (Windows/macOS). Support employee onboarding including device setup, account creation, and access permissions. Handle direct client requests, providing excellent communication and customer service. Communicate with clients to identify issues and walk through solutions. Build and maintain new and existing client accounts within our cloud platform. Apply strong critical thinking, problem-solving, and efficiency to diagnose issues and deliver quick resolutions. Use knowledge bases, documentation, automation, and AI tools to help find answers and improve productivity. Maintain accurate ticket documentation and follow established processes. Assist with system updates, routine maintenance, inventory, and technology improvements. Collaborate with senior IT and Customer Support team members to resolve escalated issues and develop new skills. Qualifications Strong critical thinking, troubleshooting, and analytical abilities. Excellent written and verbal communication skills. Familiarity with Windows, macOS, and basic networking concepts (TCP/IP, DNS, DHCP). Ability to learn quickly, work efficiently, and utilize modern technology solutions and AI tools. CompTIA A+ certification (or currently pursuing). Coursework or experience in IT, Information Systems, Networking, or related fields. Experience with ticketing systems (Hubspot, Rippling, Zendesk, etc). Exposure to AWS or other cloud platforms. Experience with VoIP or phone systems (RingCentral, Zoom Phone, 8x8). Familiarity with Google Workspace. Prior customer service or help desk experience is a plus. Ready to embark on this rewarding journey? Apply now and become an essential part of our IT Team! Location: In-office Position at ASC’s Margate, FL Headquarters Open shifts: Full Time Compensation: Starting at $21.63/hr Benefit Highlights: Weekly Pay Paid Training Health/Dental/Vision & Term Life PTO (Start earning on day one) Employee Assistance Program (Free Training & Development Courses) Childcare Reimbursement up to $375 a month Gym membership reimbursement Company sponsored snacks Reward and Recognition platform 401k And More!

Responsibilities

Provide first-line technical support for hardware, software, network, and account-related issues while assisting employees through various communication channels. Support employee onboarding and maintain accurate ticket documentation to ensure efficient operations.