IT Help Desk Specialist 1 at GP Strategies Career Site

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS Troubleshooting, Microsoft Office, Outlook Support, User Account Management, Jira Service Management, ServiceNow, Networking, Endpoint Security, ITIL, Communication Skills, Customer Focus, Attention To Detail, ITSM, Technical Support

Industry

Business Consulting and Services

Description

IT Help Desk Specialist (Tier 1) The IT Help Desk Specialist (Tier 1) supports the IT Operations team within the Corporate Services department and serves as the first point of contact for IT incidents and service requests. This role requires a graduate degree or equivalent experience, with 1–3 years of service desk or IT support experience in a structured ITSM environment. Strong technical skills in Windows OS troubleshooting, Microsoft Office and Outlook support, basic user account management, and familiarity with ticketing tools such as Jira Service Management or ServiceNow are essential. Candidates should have a foundational understanding of networking, endpoint security, and ITIL concepts. Excellent communication skills, customer focus, attention to detail, and the ability to work in rotational shifts within a 24x7 support model are critical for success in this role. GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com [http://www.gpstrategies.com/]. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

Responsibilities

The IT Help Desk Specialist serves as the first point of contact for IT incidents and service requests within the Corporate Services department. This role involves supporting the IT Operations team and requires working in rotational shifts within a 24x7 support model.