Job Title: IT Help Desk Technician
Schedule: Full-Time | Monday–Friday | 6:00 AM – 3:00 PM

QUALIFICATIONS:

• 3-4 years of experience in a help desk or technical support role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Autotask).
• Strong understanding of IT support principles, including troubleshooting techniques for software and hardware issues.
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
• Ability to work independently during early morning hours.

ABOUT THE ROLE:

We’re seeking a proactive and customer-focused IT Help Desk Technician to join our team. In this role, you’ll be the first line of support for end users, resolving technical issues and ensuring smooth day-to-day IT operations.

KEY RESPONSIBILITIES:

• Provide first-level technical support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Log and track incidents using the IT ticketing system.
• Escalate complex problems to appropriate teams when necessary.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation for common issues and solutions.
• Conduct routine maintenance checks on systems and applications to ensure optimal performance.
• Communicate effectively with users to understand their needs and provide timely solutions.