Aufsite is looking for a motivated and energetic team member to support onsite IT Helpdesk Support for our client’s located in the Fort Wayne, ID area. This is a full-time role (40 hours per week). Below are some of the responsibilities for the candidate.

PRIOR EXPERIENCE

• A minimum of 3 years of experience in end user support and desktop builds
• Strong technical troubleshooting skills
• Network/Firewall/WiFi troubleshooting
• Active Directory Administration
• Microsoft Office 365 Administration
• Backup/restore
• Image management
• 2 years of basic server maintenance
• AWS Cloud (nice to have)
• ConnectWise RMM experience (nice to have)
• SentinelOne EDR experience (nice to have)

SKILLS AND COMPETENCIES

• Exceptional interpersonal and communication skills (written and verbal)
• Analytical, problem solving and technical skill
• Skillful with Microsoft operating systems
• Skilled in diagnosing and resolving software and hardware problems
• Proficient in IT Helpdesk Software, such as Connectwise PSA
• Extremely organized and detail-oriented
• Ability and desire to learn new skills and technology as required

ADDITIONAL REQUIREMENTS

• Ability to lift and carry up to 30 lbs.
• Willing to work outside of standard business hours and weekends (when required)
• Ability to provide 24/7 system and user support for on-call rotation
• Ability to commute to client site when necessary
  Job Type: Full-time
  Pay: $45,000.00 - $55,000.00 per year

Location:

• Fort Wayne, IN 46815 (Required)

Ability to Commute:

• Fort Wayne, IN 46815 (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Fort Wayne, IN 4681

• Perform laptop builds for new hires as well as replacements for existing employees
• Training end-users on hardware functionality and software programs
• Adhere to service level agreements (SLAs)
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Troubleshoot and solve PC issues remotely
• Management of all systems usernames and passwords, MS Exchange and 365 (setup and troubleshooting)
• Provide off hours support during scheduled on-call rotation
• Assist with resolving helpdesk tickets in our Connectwise PSA ticketing system
• Improve the way endpoints are managed and maintained as new technologies emerge
• Assist in managing and maintaining the server infrastructure (applying patches / updates, resolving hardware issues, etc.)
• Assist the Director, Infrastructure and Operations in the creation and ongoing maintenance of Desktop Policies and Standard Operating Procedures
• Documents, tracks, and monitors ongoing issues to ensure a timely resolution
• Sets up and configure new hire systems: Laptop/Desktop, VPN, mobile phone
• Assists in maintaining an up-to-date list of employees hardware assets
• Assists in the creation of technical and working instruction documentation as needed
• Creates user accounts and maintains Active Directory
• Verify employee’s equipment is current and secure utilizing existing system monitoring tools: Connectwise, SentinelOne, Office 365, etc