IT Help Desk Specialist at GULF COAST EDUCATORS FEDERAL CREDIT UNION

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Hardware Troubleshooting, Software Installation, User Onboarding, System Maintenance, Ticketing Systems, PC Operating Systems, Peripheral Equipment, Office Automation, Network Security, Compliance, Technical Documentation

Industry

Banking

Description

Description GCEFCU is searching for a Help Desk Specialist to join our IT department! The Help Desk Specialist is responsible for ensuring outstanding service is delivered to both internal and external members seeking help with credit union technology. This is an entry-level IT position meant to help jumpstart a career in IT! The schedule for this position is M-F 8:00am-5:00pm and alternating Saturdays 9:00am to 12:00pm. Pasadena is the primary work location, with occasional travel to other branches. Essential Functions & Responsibilities: Help Desk & End User Support Manage and respond to Help Desk tickets in a timely and efficient manner through phone, email, and ticketing systems, ensuring accurate documentation and resolution of all requests. Hardware & Software Management Install, configure, modify, and repair computer hardware, software, and peripherals. Perform basic troubleshooting to identify and resolve hardware issues across devices such as servers, workstations, printers, scanners, cameras, and access control systems. System Maintenance & Preventative Support Perform routine maintenance on desktop systems, including updates, antivirus management, cable organization, and general upkeep to ensure system stability and security. User Access & Onboarding Manage new user onboarding processes, including provisioning system access, configuring accounts, and coordinating physical and logical access (badges, logins, email). Compliance & Regulatory Responsibilities Responsible for compliance with Bank Secrecy Act and all governmental regulations and Credit Union policies and guidelines. Responsible for complying with Federal Rules and Regulations as required by NCUA. General Duties Performs other job related duties as assigned. Knowledge and Skills: - One year to three years of similar or relates experience -Knowledge of office automation products, word processing, spreadsheet, e-mail, personal computers, PC operating systems, peripheral equipment, etc. -Must be able to work and travel independently and use general office equipment. EOE Disabled/Veteran

Responsibilities

The specialist provides technical support to internal and external members by managing help desk tickets and resolving hardware and software issues. They are also responsible for system maintenance, user onboarding, and ensuring compliance with banking regulations.