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IT Help Desk Specialist at Revel Staffing

Westmont, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware, Software, Network, Infrastructure, User Onboarding, User Training, Customer Service, Windows, Mac, MS Office 365, Cloud Applications, Network Connectivity, DataClear Certification, Documentation

Industry

Staffing and Recruiting

Description

A leading technology solutions provider in the engineering software industry is conducting a confidential search for an IT Help Desk Specialist. This team supports a global workforce and drives secure, reliable IT operations across U.S. and international offices. Key Responsibilities Serve as first-line technical support for on-site and remote employees across the U.S. and international offices. Troubleshoot and resolve hardware, software, network, and infrastructure issues. Configure, deploy, and track desktops, laptops, and peripherals. Manage user onboarding/offboarding, hardware procurement, and system documentation. Provide user training and create support resources. Collaborate with vendors and internal stakeholders to maintain high service levels. Qualifications Associate degree in Computer Science, Information Technology, or equivalent work experience. DataClear Certification (or equivalent recognized data-security credential) required. Minimum 1 year of technical support or help-desk experience. Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS). Excellent customer service and ability to explain technical concepts to non-technical users. Ability to lift and carry IT equipment up to 50 lbs. Benefits Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing. Generous paid time off, holidays, and parental leave. Flexible work options; position requires approximately 60% on-site presence. Professional growth and development opportunities.

Responsibilities

The IT Help Desk Specialist serves as the first-line technical support for on-site and remote employees, troubleshooting and resolving various IT issues. They also manage user onboarding, hardware procurement, and provide user training.